New Clients
How do I make an appointment?
Please submit an online appointment request or call us at (770) 954-1414.
Will there be paperwork to fill out?
Yes! Please come in 15 minutes before your scheduled appointment time or print your New Client paperwork.
What services do you offer?
We offer all routine vaccinations, wellness blood work, routine surgeries, baths, grooming, and prophylactic dental cleanings. We also offer free 2nd opinion exams to new clients.
Do you offer any discounts or payment plans?
We accept payment plans offered by CareCredit and Scratchpay, cash, check, Visa, Mastercard, Discover, and American Express. Patients on our Wellness Plans receive 10% off on services that are not covered by their plans.
Do you accept walk-ins?
Due to COVID-19 related staff shortages, we are unable to accommodate walk-ins. If your pet is suffering from a life-threatening emergency, we will see them immediately!
If your pet is suffering from a life-threatening emergency after clinic hours, please call the South Atlanta Veterinary Emergency & Specialty (SAVES) Center.
If your pet has ingested something poisonous (including chocolate, which can be fatally toxic to dogs) please call the 24 hour Animal Poison Control Center Hotline at (888) 426-4435.
General Animal Care
Does my dog need heartworm prevention year-round?
Yes! Heartworm disease is a potentially fatal disease that is spread by mosquitoes. Unfortunately, they can live year-round in Georgia due to the climate, and even in the middle of winter, mosquitoes can feed and spread heartworm disease.
When should my puppy begin heartworm prevention?
Puppies should begin receiving their heartworm preventative at 8 weeks of age and should continue receiving heartworm prevention monthly for their entire lives.
Does my pet need flea prevention year-round?
Yes! In Georgia, fleas are active year-round. To eliminate fleas from our pets and our environment, it is imperative to break the flea’s life cycle. This means killing all the adult fleas as well as the flea eggs and larva. Just a few fleas can quickly turn into a full-blown flea infestation.
When does my new puppy or kitten need to start vaccines?
Puppies and kittens should begin receiving vaccines at 6-8 weeks of age and continue receiving booster vaccines every three weeks until around four months old.
When should I spay or neuter my pet?
We typically recommend spaying or neutering puppies and kittens around 20 weeks of age. This recommendation may change if your puppy is a large or giant breed.
Products & Services
What flea and tick prevention do you recommend?
We currently carry Nexgard & Frontline for dogs. For our feline patients, we carry Frontline & Revolution.
If your pet is a part of one of our Wellness Plans, you have the option to add-on a flea and tick prevention option.
What heartworm prevention do you recommend?
For our canine patients, we recommend Heartgard monthly for the prevention of heartworms and intestinal parasites. For our feline patients, we offer Revolution, which also protects against fleas, ear mites, skin mites, and intestinal parasites.
If your pet is a part of one of our Wellness Plans, you have the option to add-on a heartworm prevention option.
Do you offer boarding services?
Yes! We adore our patients and love having them board with us.
What happens if my pet gets sick while boarding?
Our medical staff keeps a close eye on all our boarding patients throughout the day. If the stress of being away from home causes distress, we can care for them quickly and remedy the situation with love, assurance, and any treatments that may be warranted.
What is required prior to my pet boarding?
All dogs must be up to date with an annual exam with one of our doctors and an Intestinal Parasite Screen. Required vaccines for dogs include Rabies, Distemper/Parvo, Kennel Cough (Bordetella), and Canine Influenza. These vaccines should be updated at least two weeks before your pet’s boarding appointment to ensure maximum protection. Cats must be up to date on their annual exam with one of our doctors, as well as the Rabies and FDRCP vaccines.
What if my pet gets anxious while boarding?
To ensure your pet will be comfortable while boarding with us, we require a boarding assessment. During this visit, you will leave your pet with us for a couple of hours so our trained kennel staff can interact with your pet to see if boarding in our facility is in their best interest. We want to make sure that your pet is not overly anxious during their stay and that our kennel staff can interact with them safely throughout the visit. Once they have been approved, we can set up your boarding reservation.
Do you offer grooming?
We do! We have a groomer who works at the hospital who does full grooms (haircuts) as well as the option for just a bath that includes an ear cleaning, anal gland expression, and nail trim.
Our Wellness Plan patients always receive their baths & nail trims for free.
Do you sell prescription and non-prescription food?
Nutrition is one of the most important factors in ensuring a long, healthy and happy life for your pet. At times, specially formulated diets are prescribed by veterinarians to treat serious conditions like kidney disease, urinary tract disease or even weight loss that can prevent or manage heart disease associated with being overweight. We offer Hill’s Pet Nutrition products at the lowest available retail cost. In most cases, because Hill’s Pet Nutrition products are nutrient rich, your pet will need to be fed less than lower quality grocery store food.
How do I dispose of unused medications?
Please see the FDA’s guide for medication disposal.